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Customer Service Management

Customer Service Training

Providing customer service excellence is much more than just a job for the front lines employees or the call centers.  It takes coordination from top management, bringing all employees together, the integration of technology, and creating a organizational culture where the customer’s needs are put first.

Excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectations.  Accepting this definition means expanding our thinking about customer service; if we're going to consistently exceed customers' expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face or  online technology customer contact.

Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.

Customer Service Management Workshop

Discover how to make every client connection a positive one. Customer service training provides practical ways to hold on to your valuable customer base and win repeat business. Also learn how to measure your organization’s ability to meet customer expectations.

Training is the first step toward becoming a more customer service centered organization. This workshop provides information and skills to help organizations build a culture of customer service excellence.

Participants learn what constitutes customer service excellence, teamwork and how to consistently deliver service excellence to all customers.


Key Objectives – Participants will:

  • Learn techniques for successful interactions with customers
  • Understand the expectations of their customers
  • Build skills to communicate effectively with all customers
  • Learn how to work with fellow employees to ensure that every customer has a pleasant experience
  • Understand what it takes to maintain a satisfied customer
  • How to work with your fellow employees to ensure that every customer has a pleasant experience
  • Understand that valuing the diversity of customer and co-workers is an integral component in delivering customer service excellence
  • Build brand loyalty through culturally competent customer service
  • Communicate respectfully with people of color, Lesbian, Gay, Bisexual, Transgender people and people with disabilities
  • Develop new markets in communities that have been traditionally wary of mainstream marketers 
  • Increase ROI by directly addressing the concerrns, nuances and beliefs of the customer base
 
799 Franklin Ave. #128 . Franklin Lakes, New Jersey 07417

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