We are a consulting company that provides management consulting to organizations in the areas of Human Resources, Customer Service Training, Diversity, Harassment, Leadership Development and Succession Planning.
OVERVIEW OF OUR CONSULTING SERVICES
Customer Service Training
- Learn techniques for successful interactions with customers
- Understand the expectations of their customers
- Build skills to communicate effectively with all customers
- Learn how to work with fellow employees to ensure that every customer has a pleasant experience
- Understand what it takes to maintain a satisfied customer
Diversity / Inclusion Programs
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Awareness is the Initial Step
- Business Case for Diversity
- How to Build a Diversity Program
- Advanced Diversity Strategies
- Integrating Diversity into Current Systems
- Recruiting and Retention Strategies
- Competencies of a Diversity Manager
- Diversity and Succession Planning
- Successful Diversity Councils
- Elements of a Culturally Competent Organization
- Cultural Competencies for Managers
- Diversity Metrics
Harassment Training
- Definition of Sexual Harassment
- Other Forms of Harassment:
- Racial, Religious, Ethnic, Age, Disability, Discrimination
- Guidelines for Identifying Inappropriate Behavior
- Relevant Federal and State Laws
- Investigation Process
- Complaint Resolution Process
- Employer/Employee Resolution
- Avoiding Retaliation
- Disciplinary Action
Leadership Development
- Fundamental Concepts
- The Executive’s Role in Establishing Strategy / Direction
- Leadership in Teams
- Executive Survival
Succession Planning
- Job Analysis
- Competencies
- Training and Development
- Performance Management
- Career Development
- Linking Succession Plans to Diversity
- Leadership Development/Development Plans
- Cultivating the Talent Bench
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