Business Management Consultants
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Customer Service Training
Diversity / Inclusion Workshops
Harassment Training
Leadership Development
Succession Planning
Our Services

We are a consulting company that provides management consulting to organizations in the areas of Human Resources, Customer Service Training, Diversity, Harassment, Leadership Development and Succession Planning.


Customer Service Training

  • Learn techniques for successful interactions with customers
  • Understand the expectations of their customers
  • Build skills to communicate effectively with all customers
  • Learn how to work with fellow employees to ensure that every customer has a pleasant experience
  • Understand what it takes to maintain a satisfied customer

Diversity / Inclusion Programs

  • Awareness is the Initial Step
  • Business Case for Diversity
  • How to Build a Diversity Program
  • Advanced Diversity Strategies
  • Integrating Diversity into Current Systems
  • Recruiting and Retention Strategies
  • Competencies of a Diversity Manager
  • Diversity and Succession Planning
  • Successful Diversity Councils
  • Elements of a Culturally Competent Organization
  • Cultural Competencies for Managers
  • Diversity Metrics

Harassment Training

  • Definition of Sexual Harassment
  • Other Forms of Harassment:
    • Racial, Religious, Ethnic, Age, Disability, Discrimination
  • Guidelines for Identifying Inappropriate Behavior
  • Relevant Federal and State Laws
  • Investigation Process
  • Complaint Resolution Process
  • Employer/Employee Resolution
  • Avoiding Retaliation
  • Disciplinary Action

Leadership Development

  • Fundamental Concepts
  • The Executive’s Role in Establishing Strategy / Direction
  • Leadership in Teams
  • Executive Survival

Succession Planning

  • Job Analysis
  • Competencies
  • Training and Development
  • Performance Management
  • Career Development
  • Linking Succession Plans to Diversity
  • Leadership Development/Development Plans
  • Cultivating the Talent Bench
799 Franklin Ave. #128 . Franklin Lakes, New Jersey 07417

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